At Morenvira, we want you to feel completely satisfied with your purchase of our air purifiers and indoor air solutions. If for any reason you are not happy with your order, we’re here to help with a clear and fair Refund & Return Policy.

📦 1. Returns Eligibility

• You may return most new, unused, and undamaged items within 30 days of delivery for a full refund or exchange.

• To be eligible for a return:

  • The product must be in its original packaging.

  • The product should not show signs of misuse, damage, or unauthorized repairs.

  • Proof of purchase (order confirmation or invoice) must be provided.

🚚 2. Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned once opened:

• Used air filters or replacement parts

• Products marked as Final Sale or Non-Returnable on the product page

💵 3. Refunds

• Once we receive and inspect your return, we will notify you via email.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

• Shipping fees (if any) are non-refundable unless the return is due to our error (wrong item, defective product, etc.).

🔄 4. Exchanges

• If you received a defective or damaged item, we will happily exchange it at no extra cost.

• Please contact us within 7 days of delivery to request an exchange.

📬 5. Return Shipping

• Customers are responsible for return shipping costs unless the product was defective, damaged, or sent in error.

• We recommend using a trackable shipping method to ensure safe return.

🕒 6. Processing Time

• Returns and refunds are typically processed within 7–10 business days after we receive your item.

• You will receive an email confirmation once your refund or exchange has been completed.

📞 Contact Us for Returns

To start a return, please contact our support team:

📧 Email: support@morenvira.com
🌐 Website: www.morenvira.com
📍 Address: 6502 Grape Rd, Indiana 46544, USA